1. Tyamka
2. Refund Policy

Tyamka Refund Policy

Last updated 27 September 2026.

This page explains how refunds work for purchases in Tyamka. At the moment all purchases are made inside Telegram with Telegram Stars.

1. How to ask for a refund

Send /paysupport to the Tyamka bot in Telegram, or write to support@tyamka.app. Please include what you bought and when; you can find the transaction ID in Telegram under Settings, Your Stars. We reply as soon as we can, usually within a few working days.

2. When we refund

We refund a purchase in full when:

• the item was not delivered, or does not work, and we cannot fix it within a reasonable time;
• you were charged twice or by mistake for the same item;
• we remove a paid item or stop the Service, as described in the Terms of Use;
• the law of your country gives you the right to a refund.

In other cases, for example if you changed your mind after the item was delivered and you started using it, we decide case by case.

3. Your right of withdrawal

If you are a consumer in the EU, the UK or Ukraine, you normally have 14 days to withdraw from an online purchase. For digital items that are delivered immediately, this right ends once delivery starts, provided that before paying you expressly agreed to immediate delivery and confirmed that you understand you lose the right of withdrawal. If the shop did not ask you for this agreement before you paid, you keep your right of withdrawal for 14 days from the purchase, and we refund on request within that time.

4. How the money comes back

Refunds of purchases made with Telegram Stars are returned as Stars to the same Telegram account, through Telegram. We cannot pay refunds in money. When a purchase is refunded, the item and everything it included, such as removing the ads, is taken back from your account.

5. If we cannot agree

Telegram does not refund Stars purchases itself. If you asked us through /paysupport and believe we refused a legitimate refund, you can report the transaction to Telegram as described in the Telegram Stars Terms of Service (https://telegram.org/tos/stars).

6. Deleted accounts

If you delete your account, items bought with Telegram Stars are lost and cannot be restored or refunded afterwards. If you want a refund, ask for it before deleting the account.

7. Abuse

We may refuse refunds to accounts that repeatedly buy and refund items, and may close such accounts as described in the Terms of Use. This does not affect your mandatory rights as a consumer.